Terms & Conditions
Terms and Conditions
Welcome to Epoxology Canada. By using our website or hiring our services, you agree to the following Terms and Conditions. These terms are designed to clarify our processes and protect both our clients and our business. Please read carefully.
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1. About Us
Epoxology Canada is an incorporated business specializing in residential, commercial, and industrial epoxy flooring installation across Ontario.
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2. Services
Scope of Work
We provide epoxy flooring installations and related services for residential, commercial, and industrial spaces.
All services include a 5-year warranty covering materials and workmanship, as detailed below.
Service Refusal
Epoxology Canada reserves the right to refuse services for:
Spaces deemed unsafe.
Spaces that are unprepared for installation.
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3. Payments, Pricing & Quotes
Deposit and Payment Terms
A 30% deposit is required before starting a project.
Final payments are due upon completion of work.
Accepted payment methods:
E-transfer
Credit Card (additional fees apply).
Quotes
Residential Projects: Quotes are binding.
Commercial & Industrial Projects: Quotes are subject to change based on project requirements or unforeseen conditions.
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4. Cancellations & Refunds
Cancellation Policy
Penalty-Free Cancellations: If canceled 10 or more days before the scheduled start date.
Late Cancellations: A $200 cancellation fee applies to cancellations made less than 10 days before the project start date.
Deposit Refunds
Deposits will be refunded for cancellations made 10 or more days before the project. Deposits are non-refundable for cancellations under 10 days.
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5. Liability & Disclaimers
Delays
Epoxology Canada is not responsible for delays caused by weather or other factors beyond our control.
Usage of Flooring
Minor damages caused by the client are covered under a 1-year damage warranty, subject to the following:
Epoxology Canada determines whether damages are minor or major.
The company reserves the right to refuse coverage for major damages.
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6. Worksite Preparation
The space must be clear of all furniture, equipment, and other obstacles before the start of the project.
If the space is not cleared:
The project may be canceled without a deposit refund.
Removal services can be provided as a separate service for an additional fee.
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7. Client Data Usage
Any personal information collected during inquiries or bookings will only be used for communication and invoicing purposes.
We do not share or sell client data to third parties.
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8. Changes to Terms and Conditions
Epoxology Canada reserves the right to update these Terms and Conditions.
Clients will be notified of changes via posts on our website.
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9. Governing Law
These Terms and Conditions are governed by the laws of Ontario, Canada.
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10. Contact Information
For inquiries, please contact us:
Phone: (905) 840-8405
Email: info@epoxology.ca